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Our Services

We provide training, consulting, and facilitation for both profit and non-profit businesses in five general support areas:

  • Strategy Planning
  • Change Management and Organizational Development
  • Process Design and Validation
  • Process and Operations Improvement
  • Process Lifecycle Management
InfoInformation Strategy planning is the first step an organization should take to realize its vision.  It sets the stage for tactical planning and execution.  Without a strategy, the organization is prone to wander and likely to never achieve its true aim.  Stakeholders will be unsure of the organization's goals and begin to loose interest.  We can help you to envision your desired vision and goals, translate them into a strategy and prepare a plan of action.  Please contact us to discuss your interests.  Feel free to send us a note via the "Feedback" tag in our footer, or through our "Contact" page.

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  • SWOT Assessment Strengths - Weaknesses - Opportunities - Threats strategic business assessment
  • Metrics Development and Implementation
  • Hoshin-Kanri Planning and Implementation AKA. Policy Deployment - A structured, rule-based approach to business planning, implementation, and maintenance that provides methods for conducting ongoing performance checks and corrections to the business vision, mission and values.
  • Strategy Development and Deployment
  • Project Identification, Prioritization, and Management
Change Management and Organizational Development InfoInformation Once the strategy and plan of action have been developed they need to be communicated throughout the organization.  This communication should be simple and clear.  Everyone in the organization should understand how the strategy and tactics will achieve the vision and goals, and serve the customers and stakeholders.   Because the plan of action will most likely change the original direction of the organization some members will resist the change.  Some of the resistance may even exist within the management ranks.  To insure everyone supports the new organizational direction Change Management methods should be employed.  We can help your team develop an effective change management and communication plan.  Please contact us to discuss your interests.  Feel free to send us a note via the "Feedback" tag in our footer below, or through our "Contact" page.
  • Change Management Fundamentals
  • Risk Assessment and Management
  • Root-cause Identification and Problem Solving
  • Process Management and Control
Process Design and Validation InfoInformation Businesses and other human developed organizations consist of systems that allow the organization to function.  Each system in the organization often contains many processes that work collectively to achieve the aims of the system.  Organizational processes are the heart and sole of a business or non-profit entity.  The design and management of good business processes are key to achieving the goals and plans of an organization.  Good process design and management practices ensure the effectiveness of each system in an organization and its integration with the other systems.  We have work with many organizations to aid and facilitate effective business process design and management efforts.  Please contact us to discuss your interests in process design and management practices.  Feel free to send us a note via the "Feedback" tag in our footer below, or through our "Contact" page.
  • Design Practices using DOE, QbD, and DFSS DOE - Design of Experiments
    QbD - Quality by Design
    DFSS - Design for Six Sigma
  • Process Modeling and Critical Factor Determination
  • Business Process Mapping and Redesign
  • Process Validation Methodology
Process and Operations Improvement InfoInformation All customers and stakeholders have three non-negotiable requirements:  1) Right service at the right time, 2) Right cost of products and service (value), 3) Quality products and service.  Nothing else matters in the discussion.  To be competitive in today's markets you need to successfully accomplish all three requirements.  To do so the organization needs to be constantly vigilant of market changes and the changing needs of its customers and stakeholders.  These changes require that your organization adapt quickly to the changing market landscape and make the necessary improvements in your business processes to meet the changing requirements of your customers and stakeholders.  If your business cannot maintain these agile practices it will be left behind to eventually wither on the vine.  Here good process improvement practices are key.  Feel free to contact us if you would like to discuss your process improvement needs.  Feel free to send us a note via the "Feedback" tag in our footer below, or through our "Contact" page.
  • VSM, DMAIC, and PDCA Methods of Improvement VSM - Value Stream Mapping
    DMAIC - Define, Measure, Analyze, Improve, Control
    PDCA - Plan, Do, Check, Act
  • Six Sigma Process Improvement
  • Lean Improvement Methods
  • Kaizen and 5S Improvement Kaizen - Continual and gradual improvement done by
    all employees and managers across the value stream.

    5S - Sort, Set in Order, Shine, Standardize, and Sustain
    The approach for creating and maintaining an organized, clean, safe, and high performance workplace...
Process Lifecycle Management InfoInformation Just like ourselves, all organizational processes have a birth, a lifetime, and a death.  In Process Lifecycle Management (PLM) we seek to find the most efficient and effective ways of managing the process through each stage of its lifecycle.  There are many effective methods available to achieve this aim.  The most popular method is Statistical Process Control, or SPC.  SPC is concerned with the future performance of a process, not the present performance.  Other methods of process management include acceptance sampling.  Acceptance sampling approaches are concerned with the dispositioning of recently manufactured products.  At each stage of the process lifecycle there are a number of effective tools available that are designed to improve operational efficiency.  Please contact us to discuss your process lifecycle management needs.  Feel free to send us a note via the "Feedback" tag in our footer below, or through our "Contact" page.
  • Process Characterization and Tolerancing
  • Process Management and Control
  • Statistical Process Control Concepts and Applications
  • Economic Acceptance Sampling Plans for Receiving and Final Inspections
  • Sustainable Business Practices
 Training and
InfoInformation We provide a full range of training support for your organization from strategy planning to process management. Please feel free to give our training page a look to see if there is anything there you would be interested in having us support.  If you don't see what you need, then please send us a note via the "Feedback" tag in our footer below or through connect with use though our "Contact" page.  We look forward to hearing from you.  Thank you for your interest.
  • Fundamentals of Strategy Planning and Deployment
  • Problem Solving & Root-Cause Investigation
  • Six Sigma Process Improvement
  • Lean Methodology: Training and Facilitation    Lean is a widely used methodology aimed at improving material, information, and service flows in an organization.  It is a business operations improvement approach.  Contrary to popular belief, it is not a quality improvement approach.  But, it can impact the quality of operational transactions if implemented correctly.  The primary benefits of Lean are the improvement of operational efficiencies by reducting wasteful efforts and materials, reducting operational cycle-times, reducing work-in-progress (WIP), and increasing material and information throughput.
  • Process Management and Control Training
  • Foundations of Risk Assessment and Management
  • Process Design Using Design of Experiments
  • Kaizen Improvement Facilitation
  • Acceptance Sampling for Inspection Systems
  • Fundamentals of Sustainable Business Practices
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