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Structured Problem Solving

Do you have a difficult business, manufacturing, or process related problem that requires an effective solution?  If so, we would like to help. We can provide general problem-solving consultation, root-cause analysis, structured problem-solving training, and problem-solving facilitation to meet your needs.  We support problems in all areas of the business including design, manufacturing, operations, and service.  For over 15 years we have successfully facilitated numerous problem-solving events in the transactional and  manufacturing sectors.  Please review the information below for more details on our services.

Services Provided

We can provide on-site facilitation of problem-solving events beginning with the selection of the problem solving team and ending with the development and implementation of a sound corrective action plan.  We provide team guidance through each step of the process.  All supported problem-solving events include team training which is facilitated throughout the process.

We can accommodate surrogate attendees during the problem-solving event to allow others outside the team an opportunity to watch and learn the process.  If you are only interested in learning a new way of conducting effective problem-solving events, then we can provide training to a moderate size group, and get you started on your first problem-solving event.

Facilitation Support

We facilitate problem-solving events using an integrated training and application approach. Our training is interleaved within an actual problem-solving event.  Using this approach we can often arrive at a reasonable causal explanation within 4-6 days of focused effort. The daily activities of the problem-solving team are summarized in meeting minutes which can be sent to the management team. This allows us to keep everyone up to date with the progress of the problem-solving effort.  Focus is the key to success in this work.  We do everything possible to assist the problem-solving team in maintaining a focus on the problem while maintaining an eye towards solution.  Included with our support is an electronic template to be used during the P-S event to document team findings.  When used correctly this electronic document can form the basis of a CAPA investigation in support of US Code of Federal Regulation, Title 21 Part 11, Electronic Records.

Training Description

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Course Prerequisites

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